Terms & Conditions

Any variation in quantity or specification may be subject to a change in costs. Where specific parking areas are necessary, we or our installers/drivers must be supplied with a valid permit, or the visit could be aborted. Please note, when replacing existing worktops, all tops and fittings must be removed before templates can be conducted. For all installations,  base units need to be fixed, level, and appliances to be disconnected before we attend site. Failure to comply with these requirements may result in an aborted visit charge. Any cancellation for template or installation within 2 working days of appointment will incur an abort fee of £180.00. On placing your order, you will receive a 12 – point checklist detailing how the installation needs to be presented for the template to be conducted. Please note that we do not count bank holidays or weekends as working days.

The manufacturer endeavours to supply products as close as possible to the sample. As the samples and the finished product will have been manufactured at different times, there may be slight differences as they are not from the same batch. Due to Granite being a natural product, sourced from various countries throughout the world, the design will have variations from one slab to another.

Quartz Technical points to note: Quartz polishing is carried out on the latest precision machinery as part of manufacturing process to the face of the slab, when fabricating we can smooth the underside where required, but this does not polish them to the same level as the machinery. Light colours can occasionally be prone to dark spots and dark colours can be prone to light spots which are caused by the manufacturing process. This is managed to a tolerance level and is not a defect in the product. Hob, sink and tap hole positions must be determined when templating takes place. Without these details there may be a delay in installation. Any mastic sealing or caulking required on upstands will be carried out by others, unless specified on our quotation. Undermounted sinks will require support bars, to be supplied the end user. Any off cuts will not supplied.

Also subject to our standard terms and conditions. Stone Synergy reserves the right to adjust any quotation if a pricing error has been made during the quotation stage. The customer will be notified of any pricing error and given the option to request a cancellation and deposit refund where no costs have been incurred.

Your right to cancel: Should you wish to cancel your order for any of the products in the Simply Quartz range, you may do so up to 48 hours prior to a confirmed template date and receive a full refund of your deposit. Once a template has been conducted, the deposit is non-refundable. If your order is for Granite, Silestone or Dekton, the deposit is non-refundable as these are all special-order products that will have been precured specifically for your installation. A cancellation must be done by speaking directly to a member of staff or by email, text messages, WhatsApp, or any other form communication will not be accepted.

Please be aware that calls may be monitored or recorded.